Contact

Who to write to

Subject	Address	Answered in
Corrections & editorial	TO BE COMPLETED: contact e-mail	2 working days
Data protection & privacy requests	TO BE COMPLETED: data-protection e-mail	Within one month, as the law requires
Operators & commercial	TO BE COMPLETED: contact e-mail	5 working days

Getting a factual error fixed

Quote the page, the sentence and what it should say — with a source if you have one. Errors that change what a reader would do are corrected with a dated note on the page itself, per our editorial policy. Operators use this route like everyone else, and disputing a score means sending evidence against the criterion in the rubric, not asking for a different number.

What to include so a correction can be made the same day

Most corrections stall on missing detail rather than on disagreement. Six lines is usually enough, and the more of them you can supply, the faster the page changes.

• The exact page address, not the section of the site.
• The sentence or figure as it currently stands, copied rather than described.
• What it should say instead.
• Where you saw the correct version — an operator's own terms page, a register entry, a regulator's notice. A link is better than a description; a screenshot with a visible date is better than a link that may change.
• The date you saw it. Terms and licence entries both move, and a fact can be right on one day and wrong on the next; the whole method here depends on knowing which day a claim belongs to.
• Whether the error would change what a reader does. Those go to the front of the queue.

Operators use this route on the same terms as everyone else. A request to change a score has to argue against a specific criterion in the rubric with evidence — a published page we missed, a document we could not reach — rather than asking for a different number. Where an operator supplies a page we could not previously read, the criterion is re-scored and the review records the date.

What we cannot do

We are not a casino, an ombudsman or a regulator: we cannot see your account, release a withdrawal, reverse a verification decision or make an operator pay you. If you are stuck with an operator, the escalation route is fixed and it works:

1. The operator's own complaints procedure — in writing, keeping every reference number.
2. Its ADR provider (alternative dispute resolution), named in the operator's terms. Free to you, and its decision binds the operator.
3. Its regulator — for a UK-licensed site, the Gambling Commission. It will not recover your money, but it acts on licence breaches. Our licence check tool tells you which company actually holds the licence, which is who a complaint has to name.

Send us the outcome anyway. Repeated complaints about the same operator change what we publish about it.

One thing worth doing before you write to anyone: ask the operator, in writing, to "raise a formal complaint and issue a final response". That specific phrasing moves the matter out of the support queue and into the regulated complaints process, which has to conclude within eight weeks and is what unlocks the ADR stage afterwards. Complaints that stall for months have usually never been logged as complaints at all, and the fix is one sentence rather than more chasing.

Commercial enquiries, and what they do not buy

We take affiliate commission when a reader signs up through some of our outgoing links, and that is disclosed on every page carrying one as well as on the affiliate disclosure page. What a commercial arrangement does not buy is a position, a score or an omission.

Ranking is produced by a rule that is published next to every list and re-run on each page load, so a placement cannot be sold without changing a rule in public. Scores are calculated from the criteria in the rubric rather than stored as a number somebody typed. Operators that pay us nothing are ranked in exactly the same way and simply carry no outgoing link, and operators that fail the licence gate are excluded from every list regardless of any arrangement.

Enforcement action against a licensee appears on the review of every brand that company operates, whether or not there is a commercial relationship, because it is mirrored from the regulator's published feed rather than curated by us. If any of that changes, it will change on this page first.

Data we hold about you

An e-mail to any of the addresses above is held for as long as it takes to answer and to keep a record of a correction. We use no contact form and no live-chat tool, so nothing you send passes through a third-party service on the way here. What the site itself collects, and what it deliberately does not, is set out in the privacy policy and the cookie policy — the short version being that outgoing clicks are counted without a cookie or any identifier attached to you.

Postal address

TO BE COMPLETED: registered company name, TO BE COMPLETED: registered address.